Returns & Exchanges

At The Biota Group, we want you to be completely satisfied with your purchase. If you are not happy with your fashion items, we offer a 30-day return window for all unworn products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely package your items.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location and keep the tracking receipt for your records.

• 4.
  Receive Your Refund

  After our quality team inspects the returned items, your refund will be processed to the original payment method within 5-7 business days.